Legal

Privacy Policy

Introduction

Who We Are

RedThread is a UK-based IT support and managed service provider. This privacy policy explains how we handle any personal information we collect when you use our website or contact us.

Information We Collect

When you use our contact form, we collect:

  • Your name
  • Your email address
  • Your phone number (if provided)
  • Your company name
  • Any information you include in your message

Our website also automatically collects some technical information when you visit, such as:

  • IP address
  • Browser type
  • Referring website
  • Pages visited
  • Time spent on site

How We Use Your Information

We use the information you provide through our contact form to:

  • Respond to your enquiry
  • Provide you with the information or services you requested
  • Keep a record of our communications

We use technical information to:

  • Improve our website
  • Analyse how visitors use our site
  • Protect against fraud or misuse

Cookie Policy

Our website uses cookies, which are small text files stored on your device. We use cookies to:

  • Make our website work properly
  • Understand how visitors use our site
  • Remember your preferences

You can control cookies through your browser settings. Disabling cookies may affect the functionality of our website.

Keeping Your Information Secure

We take appropriate security measures to protect your personal information from unauthorised access, alteration, or disclosure. We keep your data only for as long as necessary to fulfil the purposes described in this policy.

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

  • Service providers who help us operate our website
  • Professional advisors such as lawyers or accountants
  • Regulatory authorities when required by law

Your Rights

Under UK data protection law, you have rights including:

  • The right to access your data
  • The right to correct inaccurate data
  • The right to erasure ("to be forgotten")
  • The right to restrict processing
  • The right to object to how your data is used

To exercise these rights, please contact us using the details below.

Changes to This Policy

We may update this privacy policy from time to time. The latest version will always be posted on our website.

Contact Us

If you have questions about this privacy policy or how we handle your information, please contact us at:

Last updated: 1 January 2025